Our Commitment
Maximum 14 days. Never used for training. Period.
SmartHotel processes your data through enterprise-grade AI APIs from Anthropic (Claude), OpenAI, and Google (Gemini). We have configured all three providers with the strictest available data retention settings. Your hotel's data is never used to train AI models.
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14-day maximum retention
All data sent to AI providers is automatically deleted within 14 days. This is a hard limit we enforce across all providers. Most data is processed and discarded within hours.
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Never used for model training
All three providers explicitly guarantee that API data is not used to train or improve their AI models. This is not an opt-out. It is the default for enterprise API usage.
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Your data stays yours
SmartHotel does not sell, share, or repurpose your hotel's data. The intelligence we generate is exclusively for you. Competitive analysis uses only publicly available data.
What the AI Providers Guarantee
Do not take our word for it. Read theirs.
Each provider publishes clear, legally binding data policies for API and enterprise usage. These are not marketing claims. They are contractual commitments.
| Provider | Data Retention | Used for Training? | Official Policy |
|---|---|---|---|
| Anthropic (Claude) | API logs retained for 7 days. Zero Data Retention available. | No. API data is never used for model training. | Anthropic Privacy Center → |
| OpenAI | API data retained for up to 30 days, then deleted. Zero Data Retention available. | No. API and Enterprise data is not used for training. | OpenAI Enterprise Privacy → |
| Google (Gemini) | Enterprise: up to 30 days for abuse monitoring. Admins can reduce or disable. | No. Paid API data is not used for model training. | Google Cloud Zero Data Retention → |
Important distinction: These policies apply to API and enterprise usage, which is how SmartHotel operates. Free consumer products (like the free version of ChatGPT or Gemini) may have different terms. SmartHotel exclusively uses enterprise-grade API access with the strongest available privacy protections.
What Data SmartHotel Processes
Only what is needed. Nothing more.
| Data Type | Source | How We Use It |
|---|---|---|
| Public reviews | Google, Booking.com, TripAdvisor | Sentiment analysis, response drafting, trend detection |
| Public rates | OTA listings | Competitive pricing intelligence |
| Social media | Public profiles | Activity monitoring, content gap analysis |
| PMS data (if shared) | Your property management system | Occupancy insights, revenue tracking, VIP alerts |
| GBP access (if granted) | Google Business Profile | Review response posting, profile optimization |
Public data requires no special access. The majority of SmartHotel's intelligence comes from publicly available information: reviews, ratings, rates, and social media. Internal data (PMS, GBP) is optional and only accessed with your explicit permission. You control what we see.